While the management of PFAS is evolving and the science as to the risks posed by PFAS is not settled, research has found that PFAS are persistent and some forms bio accumulate in the environment.įederal government agencies have historically used firefighting foams containing PFAS at sites around the country, including Airservices at Gold Coast Airport. PFAS and their derivatives are man-made chemicals and have been used in a wide range of industrial processes and consumer products, including metal plating, in the manufacture of non-stick cookware, specialised garments and textiles, products used to protect fabric, furniture, and carpets from stains and in some types of fire-fighting foams including those historically used by Airservices Australia (Airservices). Per-and poly-fluorinated alkyl substances (PFAS) is a term used to describe a wide array of fluorinated substances including perfluorooctane sulfonate (PFOS) and perfluorooctanoic acid (PFOA). The program offers quarterly results providing insight and comparisons with service performance of airports all over the world. Every year, over 500,000 passengers are interviewed for the ASQ Survey. All airports use the same questionnaire and methodology. More than half of the world’s top 100 airports participate in ASQ.Įvery month, at all participating airports, departing passengers are interviewed about their on-the-day experience. The program has more than 300 airports participating and is designed for airports which require regularly updated information on their service performance for operational and strategic decision-making. Gold Coast Airport participates in the ASQ research because it offers a world benchmark and best practice in monitoring service quality.ĪSQ is a benchmarking tool for airports to test customer satisfaction levels across a range of services and operations. The survey is conducted year-round and is based on a standard questionnaire that covers 31 key service items. ASQ monitors the opinions of thousands of passengers at departure gates around the world.

The ACI ASQ aims to be the world’s best airport customer service analysis and benchmarking program. The ASQ program is currently paused due to COVID-19 impacts. This program is also used by Gold Coast Airport to track performance of specific criteria against investments made in improving services. It is a regulatory requirement that Gold Coast Airport presents customer feedback to the public. Gold Coast Airport participates in the Airports Council International (ACI) Airport Service Quality (ASQ) benchmarking program. We are committed to providing quality customer service at our airport.

Airside drivers licence brisbane